Shipping Policy

Effective Date: June 2026

Thank you for shopping with WaglinovaPets.

We understand how exciting it is to receive your order, and we are committed to processing and delivering your purchases as efficiently as possible. This Shipping Policy explains our order processing procedures, delivery estimates, shipping terms, and customer responsibilities.

1. Order Processing

Once your payment has been successfully confirmed, your order enters our processing system for verification, quality inspection, packaging, and shipment preparation.

Most orders are processed within 3 business days.

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. Shipping Time & Cost

After your order has been shipped, estimated delivery generally requires 10–20 business days, depending on your destination and local courier services.

Our standard international shipping rate starts at USD $5.99.

Shipping costs displayed during checkout are the final shipping charges applicable to your order.

3. Delivery Delays

While we make every effort to deliver orders on schedule, shipping times may occasionally be affected by circumstances outside our control, including:

  • Customs inspections
  • Severe weather conditions
  • Transportation disruptions
  • High shipping volumes
  • Carrier operational delays

We appreciate your patience if unexpected delays occur.

4. Order Tracking

After your package has been dispatched, you will receive a Shipping Confirmation email containing your tracking number.

You may use your tracking number on an international package tracking platform to monitor your shipment throughout the delivery process.

Please note that tracking information may require 24–48 hours to appear after your package has been handed to the carrier.

5. Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on inventory availability and warehouse locations.

Each shipment will receive its own tracking number, and separate shipping confirmation emails may be sent accordingly.

6. Order Changes

If you need to update your shipping address, phone number, recipient information, or order details, please contact us as soon as possible.

For the best chance of making changes, we recommend contacting us within 12 hours of placing your order.

Please include:

  • Your Order Number
  • The email address used for the purchase
  • A detailed explanation of the requested changes

Although we will make every reasonable effort to assist you, we cannot guarantee modifications once order fulfillment has begun.

7. Failed Deliveries

If delivery cannot be completed because the recipient is unavailable or the shipping information provided is incorrect, the local carrier may hold the package for collection or attempt redelivery according to its policies.

Customers are responsible for contacting the local delivery provider when necessary.

WaglinovaPets is not responsible for packages returned, abandoned, or undeliverable due to incorrect shipping information or failure to collect the shipment.

8. Delayed Shipment Assistance

Before contacting Customer Support, we recommend checking your tracking information.

If your tracking history has been updated within the past 7 days, your package is generally still moving through the normal shipping process.

If no tracking updates appear for more than 7 consecutive days, please contact us with:

  • Your Order Number
  • Your tracking number
  • Your purchase email address

Our team will investigate the shipment with the carrier.

9. Lost Packages

If a shipping carrier confirms that your package has been lost during transit, we will arrange a replacement order at no additional cost whenever applicable.

If the carrier's tracking system indicates that the package has already been successfully delivered to the shipping address provided during checkout, WaglinovaPets cannot be responsible for packages reported missing after delivery.

In these situations, we recommend checking with:

  • Household members
  • Neighbors
  • Property management
  • Your local shipping carrier

10. Shipping Locations

Delivery Destinations

We proudly offer international shipping to customers in many countries around the world.

If we are unable to deliver to your location because of shipping restrictions or local regulations, we will notify you promptly and issue a full refund if your order cannot be fulfilled.

Fulfillment Locations

Orders may be shipped from different fulfillment centers or trusted manufacturing partners based on inventory availability and destination, allowing us to improve shipping efficiency and reduce delivery times.

11. Customer Responsibilities

By placing an order through WaglinovaPets, you acknowledge and agree that:

  • Delivery estimates are approximate and not guaranteed.
  • Import duties, customs fees, taxes, or other government charges are the responsibility of the customer when applicable.
  • Customers are responsible for providing complete and accurate shipping information during checkout.
  • We cannot be held responsible for delivery issues caused by incorrect or incomplete address information supplied by the customer.

Contact Us

If you have questions regarding shipping, order tracking, or delivery, please contact our Customer Support Team.

Brand: WaglinovaPets

Collections

  • Playtime Collection
  • Interactive Play Collection
  • Fun Feeding Collection

Email: support@waglinovapets.com

Phone: +1 (918) 395-6948

At WaglinovaPets, we are committed to providing reliable shipping services, transparent communication, and responsive customer support. We appreciate your trust and will do our best to ensure your pet's new toys arrive safely and as quickly as possible.