FAQ
Frequently Asked Questions (FAQ)
Welcome to the WaglinovaPets Help Center.
Here you'll find answers to the questions we receive most often about ordering, shipping, payments, delivery, and after-sales support. If you can't find the information you're looking for, please contact our Customer Support Team at support@waglinovapets.com. To help us assist you more efficiently, please include your Order Number and the email address used for your purchase.
Orders & Payments
How do I use a discount or promo code?
Applying a promotional code is simple.
- Add your favorite products to your shopping cart.
- Proceed to the checkout page.
- Enter your discount code in the designated Promo Code or Discount Code field.
- Click Apply before completing your payment.
On mobile devices, you may need to expand the Order Summary section before the discount field becomes visible.
Which payment methods do you accept?
For secure and encrypted transactions, we currently accept:
- PayPal
- Visa
- Mastercard
- American Express
- Discover
- Major Credit & Debit Cards
- Apple Pay
- Google Pay
All payments are processed through secure payment gateways to protect your personal and financial information.
How much does shipping cost?
Our standard international shipping fee begins at USD $5.99.
Shipping charges may vary depending on your delivery destination, selected shipping method, or promotional offers available at the time of purchase. The exact shipping cost will always be displayed before you complete your order.
Shipping & Delivery
Do you ship internationally?
Yes.
WaglinovaPets proudly serves customers around the world. Orders are shipped from the most suitable fulfillment center based on inventory availability and your shipping destination to improve delivery efficiency.
How long does shipping take?
After your order has been processed and passed our quality inspection, estimated delivery usually takes 10–20 business days, depending on your location and local carrier performance.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number.
You can use this tracking number on global package tracking websites to follow your shipment throughout its journey.
My tracking hasn't updated. Is something wrong?
Not necessarily.
Tracking information may require 24–48 hours to appear after shipment. During international transportation, it's also common for tracking updates to pause temporarily while packages are moving between logistics hubs or awaiting customs processing.
Why did my order arrive in multiple packages?
If your purchase includes several items, they may be shipped separately from different warehouses to reduce processing time and speed up delivery.
Each shipment will have its own tracking number, which will be sent to you by email.
Order Changes & Cancellations
Can I update my shipping information?
If you need to change your delivery address, recipient name, or phone number, please contact us as soon as possible at:
Use the subject line:
Urgent: Address Change
Please include:
- Your Order Number
- The email used when placing the order
- Your complete updated shipping information
We'll do our best to make the changes before the order is shipped. Once the package has been handed to the shipping carrier, modifications may no longer be possible.
Can I change the products in my order?
If your order has not yet entered fulfillment, modifications may still be possible.
Please email us immediately with:
Subject: Urgent: Order Change
Include:
- Your Order Number
- Purchase email address
- Details of the requested changes
Requests can only be processed before your order begins fulfillment.
Can I cancel my order?
Yes, cancellations are possible before your order has been processed for shipment.
Once an order has been shipped, it cannot be canceled. Depending on the processing stage, administrative handling fees may apply.
Product & Delivery Issues
My package arrived damaged. What should I do?
We're sorry your order didn't arrive in perfect condition.
Please contact support@waglinovapets.com and provide:
- Your Order Number
- The email used for your purchase
- Clear photos or videos showing the damaged item
- A photo of the shipping label on the package
Our support team will review your case and provide an appropriate solution as quickly as possible.
What if my product has a manufacturing defect?
Every product is inspected before shipment, but if you believe your item has a manufacturing issue, please contact us with:
- Your Order Number
- A description of the problem
- Clear photos or videos showing the defect
We'll investigate the issue and assist you with the next steps.
I received the wrong item or something is missing.
We apologize for the mistake.
Please email us with:
- Your Order Number
- Photos of the item you received (if incorrect)
- Details of the missing product(s)
We'll review your order promptly and arrange a suitable resolution.
Account & Notifications
I didn't receive my order confirmation email.
Please check your Spam or Junk folder first.
If you still can't locate the confirmation, contact support@waglinovapets.com with the email address or phone number you may have used during checkout, and we'll help locate your order.
When will I receive my tracking number?
Tracking information is generally sent within 1–2 business days after your order has been processed and shipped.
If you haven't received it after this period, please check your Spam folder or contact our customer support team for assistance.
Need More Help?
If your question isn't answered above, we're always here to help.
WaglinovaPets Customer Support
Email: support@waglinovapets.com
Phone: +1 (918) 395-6948
Collections:
- Playtime Collection
- Interactive Play Collection
- Fun Feeding Collection
Our customer service team is committed to providing timely, friendly, and professional support, and we look forward to assisting you.