Refund Policy
Effective Date: June 2026
Thank you for shopping with WaglinovaPets.
We are committed to providing quality pet toys and carefully inspecting every order before shipment. Please read this Refund Policy carefully before making a purchase. By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Return & Refund Policy
All purchases made through WaglinovaPets are considered final.
We do not accept returns or exchanges for reasons such as:
- Change of mind
- Ordering the wrong item
- Ordering the wrong color or quantity
- Personal preference after delivery
Exceptions are only made when:
- The item arrives damaged during transportation.
- The product has a verified manufacturing defect.
- You receive the wrong item due to our fulfillment error.
2. Damaged, Defective, or Incorrect Items
Although every order undergoes quality inspection before shipment, unexpected issues may occasionally occur during transportation or fulfillment.
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days after the delivery date.
To help us review your request, please send the following information to:
Please include:
- Your Order Number
- The email address used when placing the order
- A detailed description of the issue
- Clear photos or videos showing the product and the problem
- Photos of the shipping label or packaging when applicable
Each claim is reviewed individually by our support team.
Depending on the circumstances, we may offer:
- A replacement product
- A partial refund
- A full refund
The final resolution will be determined after reviewing the information provided.
3. Refund Processing
When a refund has been approved, it will be issued using the original payment method used during checkout.
After the refund has been processed, it generally takes 7–12 business days for the funds to appear in your account, depending on your bank or payment provider.
Processing times may vary between financial institutions.
4. Exchange Policy
We do not provide standard product exchanges for:
- Different colors
- Different models
- Different quantities
- Customer preference changes
Replacement products are only provided when a manufacturing defect, shipping damage, or fulfillment error has been verified by our support team.
5. Unauthorized Returns
Please do not return any products without first contacting our Customer Support Team.
Returns must receive prior written authorization before any package is sent back.
Packages returned without approval may be refused, and WaglinovaPets cannot guarantee refunds, replacements, or compensation for unauthorized return shipments.
If a return is required after your claim has been approved, our support team will provide detailed return instructions.
Contact Us
If you have any questions regarding this Refund Policy or need to report a product issue, please contact us.
Brand: WaglinovaPets
Collections
- Playtime Collection
- Interactive Play Collection
- Fun Feeding Collection
Email: support@waglinovapets.com
Phone: +1 (918) 395-6948
At WaglinovaPets, customer satisfaction is important to us. We appreciate your trust and are committed to resolving verified product issues fairly, efficiently, and in accordance with this Refund Policy.